Refund Policy

1. Overview

This Refund Policy explains when refunds are available for ProspectHalo subscriptions. It applies together with our Terms of Service. By subscribing to a paid plan, you agree to this policy.

2. Introductory offers

ProspectHalo may offer a $0 seven-day free trial or a $1 seven-day introductory offer. The amount due today, the length of the introductory period, the recurring subscription price, and the renewal date displayed at checkout control your purchase.

When the $0 free trial is displayed at checkout, no introductory payment is charged. Unless you cancel before the trial ends, your selected subscription begins at the price and on the renewal date displayed at checkout.

When the $1 introductory offer is displayed at checkout, you are charged $1 immediately for seven days of access to your selected ProspectHalo plan. The $1 charge is a separate introductory payment and is not credited toward the first recurring subscription payment. Unless you cancel before the introductory period ends, your selected Pro or Growth plan renews for the billing interval, price, and currency displayed at checkout. The $1 introductory payment is generally nonrefundable, subject to the exceptions in this policy and applicable law.

3. Custom plan purchases

Custom plans do not include an introductory period or trial. A Custom purchase is charged immediately for the monthly, quarterly, or yearly billing interval selected at checkout. Before purchase, checkout presents the final price, currency, billing interval, and included prospect, AI agent, sending account, and LinkedIn post allowances.

Custom payments are generally nonrefundable. Unused allowances, lower than expected usage, or discovery results below the purchased prospect capacity do not automatically qualify for a refund. Prospect capacity is a maximum allowance and not a guaranteed result. Actual discovery depends on your ideal customer profile, filters, connected accounts, LinkedIn availability, and the size of your target market. The exceptions in this policy and any rights required by applicable law continue to apply.

4. Subscriptions and billing

Whop is ProspectHalo's payment provider. Monthly, quarterly, and yearly subscriptions are billed in advance through Whop. You can cancel through the billing page without contacting ProspectHalo support. Cancelling during a free or paid introductory period prevents the first recurring subscription charge. Cancelling after a recurring or Custom payment prevents future renewals but does not, by itself, reverse or refund the completed payment. You retain access through any period you have already paid for where applicable.

5. Completed payments

Completed payments are generally nonrefundable except where a refund or reversal is required by applicable law, applicable payment network rules, a payment-layer action taken by Whop, or an exception expressly stated in this policy. Checkout displays the amount due today, the introductory period, the recurring subscription price, and the renewal date that apply to the purchase.

6. What does not automatically qualify for a refund

The $1 introductory payment, recurring subscription payments, Custom payments, elapsed or partial billing periods, renewals that were not cancelled in time, and unused credits or capacity do not automatically qualify for a refund. Cancelling prevents the next renewal rather than automatically refunding the current billing period.

Dissatisfaction, an accidental purchase, a change in personal or business circumstances, forgetting to cancel, or not using ProspectHalo does not automatically create a right to a refund. A request made for one of these reasons may be declined, subject to applicable law.

7. Refund decisions and payment-layer issues

ProspectHalo evaluates product and service refund requests under this policy. A request is not automatically approved, and we may request information reasonably needed to evaluate it.

Verified duplicate or incorrect billing may be corrected or refunded by ProspectHalo or Whop. Unrecognized charges, processing errors, and other payment-layer issues may be investigated or reversed by Whop, the applicable payment network, the customer's financial institution, or another payment provider according to its own rules. Alleging that a charge was unauthorized does not automatically qualify the charge for a ProspectHalo refund.

ProspectHalo will provide a refund where required by applicable law. Whop, payment networks, financial institutions, or other payment providers may also require or process a refund or reversal independently of ProspectHalo's product and service refund decision.

ProspectHalo may issue a full or partial refund as a goodwill exception in exceptional circumstances. Providing such an exception does not create an obligation to provide the same exception in other cases.

8. How to raise a billing issue

Email hello@prospecthalo.com from the email address on your account and include your account details and the reason for the request. For Whop payment issues, customers may also use Whop's Resolution Center where available. We aim to respond to requests sent directly to ProspectHalo within 2 business days. Whop and other payment providers use their own review procedures and timelines.

9. Your statutory rights

Nothing in this policy or our Terms of Service limits any nonwaivable rights available under applicable consumer protection law. Depending on your location, you may have statutory cancellation, withdrawal, or refund rights, including rights that may apply to consumers in the European Union, European Economic Area, or United Kingdom. Where applicable law conflicts with this policy, applicable law controls. Nothing in this policy is intended to waive a right that cannot lawfully be waived.

10. Payment disputes

Customers may contact ProspectHalo for billing assistance or use Whop's Resolution Center where available. Nothing in this policy limits any dispute rights available through Whop, a payment provider, a payment network, a card issuer, a financial institution, or applicable law. Any investigation or reversal handled by one of those parties is subject to its own rules and decision process.

11. Changes to This Policy

We may update this Refund Policy from time to time. The date at the top of this page reflects the latest version, and continued use of a paid plan after an update means you accept the revised policy.

12. Contact

For billing or refund questions, contact us at hello@prospecthalo.com.